AUTOMATION

All our clients use Lastpass to securely share passwords for admins accounts. We do this to build integrations at the highest level user account so maximum data points can be accessed. We have work arounds for security if needed.

Oh heck NO! In fact, it is a protocol here at Kihbba to regularly check developers computers for any practices that might compromise you or us. Ask more about this if you're ever curious.

Our basic Terms of Service includes statements surrounding boiler plate MNDA language. However, if you have an original copy you'd like signed, just let us know and we are happy to stroke the digital pen.

During your onboarding call, we will map out 3-5 tickets we can immediately go to work on for you. Once that list is complete, the membership time starts. So we don't "start the clock" till we deliver your first project back to you to your satisfaction.

If you ever decide you don't want to be a member here anymore, we convert your membership dollars to a retainer and bill at $225 an hour against the work the team has done. While we won't bill for any overages from membership utilization, we will only return the remainder of the unused retainer/membership fee.

We currently staff our teams to ensure we are delivering the first project in 7-10 days, and each subsequent ticket or request is completed ASAP, often within 48 hours. During the request process, you can indicate a more urgent priority, but it's always best to give us a little time since our ticket load can be in constant flux. By all means, for fastest result, call 704.251.7900 and press 1 for tech support.

We have tried very hard to build a unique support model here at Kihbba. If you need it done, we want you to ask. While most our members use the service between 2-4 hours a month, UNLIMITED means UNLIMITED. Feel free to reach out any time something needs to be done. We do ask that you just keep in mind you are one of hundreds of members active at any time....so try to be respectful of everyone's time.

Absolutely. Feel free to visit HERE in order to see our current TOS.